COVID-19 Procedures

San Francisco County has been placed on a shelter-at-home for its third week now and has extended the order through May 3rd which limits activity, travel, and business functions to only the most essential needs. Veterinary care is an essential need; therefore, we will continue to provide care to our patients but will need to distance ourselves from clients. At this time, our clinic remains open and is operating under restricted business hours.

While the CDC and other health authorities have indicated that dogs, cats, and other domestic animals are not considered at risk for contracting COVID-19, we are taking extra precautions to ensure the health and safety of humans within our facilities- notably our clients and staff. We are disinfecting our clinic several times a day following the COVID-19 guidelines set by the CDC.

As of today, our doctors will move to telephone appointments (telemedicine) and drop-offs/treatment room exams as needed. The goal here is to minimize contact between parties of less than 6 feet. We will be asking that owners let us know when they’re outside – at that moment a technician/assistant will meet you at the front door with the appropriate personal protection equipment (goggles and mask) and take your pet to our treatment area. We ask that pet parents stay in their vehicles while they wait or go for a walk (head home if close enough.) A technician/assistant will contact you shortly after or before picking up your pet to discuss the concerns or questions for today’s visit. You will then receive a call from the veterinarian after their physical exam has been completed to discuss any treatments/diagnostics needed and then be transferred to a receptionist for payment. We ask that all pet parents pay over the phone to help minimize contact as much possible.

Urban Pet Hospital will start implementing telemedicine (telephone consultation) to help minimize COVID-19 exposure for pet parents and staff – each case done by telemedicine is to be approved by veterinarian before booking – please speak with staff about trying to qualify for this type of consult. * You must be an existing client in order to qualify. There is a still a consultation fee associated with a telemedicine consult as the doctor is still reviewing the pet’s history, symptoms and creating a treatment plan needed for your fur baby for optimal recovery. Once again, the veterinarian must approve the telemedicine consult in order to book – not all cases will qualify for this.

If you are ill or experiencing flu-like symptoms and have an upcoming appointment, we kindly ask that you call us in advance. If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative and make appropriate arrangements.

During this time, we ask that clients follow these guidelines when visiting our family of clinics.

• Wash your hands with soap and water prior to visiting our hospital.

• In the event you enter the hospital: please use provided hand sanitizer upon arriving and leaving.

• Avoid touching your eyes, nose, and mouth.

• Cover your mouth and nose if you cough or sneeze, using a tissue or the inside of your elbow.

• Keep a safe social distance (6 feet) between yourself and others when possible.

• Avoid shaking hands.

*telemedicine consult may require the use of Zoom – an online portal that allows video cameras in case the veterinarian deems it necessary to view a patient at the time of consultation. Please keep this in mind during your appointment time

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